Refund Policy

Refund Policy

Greasby's — R F Greasby (London) Limited

Last updated: 20 July 2026

This Refund Policy should be read alongside our Terms of Service and Privacy Policy, both available at greasbys.co.uk. Terms such as "Auctioneers", "Buyer", "Lot" and "Seller" have the same meaning as in our Terms of Service.

1. As-Is, Where-Is Sales

All sales conducted through our auctions are final. We operate under an "as-is, where-is" policy, meaning that items are sold in their current condition at the time of auction. Buyers are encouraged to thoroughly inspect all items prior to bidding, as we do not guarantee or warrant the condition, functionality, or authenticity of any items sold, except to the extent that such a guarantee or warranty cannot be excluded by law (see Section 7, Your Statutory Rights).

2. Non-Refundable Sales

Due to the nature of auction sales, refunds are not issued, including but not limited to cases involving dissatisfaction with a Lot, discrepancies regarding description or condition, or faults discovered post-sale, except to the extent that a refund cannot lawfully be excluded (see Section 7). By bidding, buyers acknowledge and accept this policy.

3. Basis for This Policy

This policy reflects the legal position for goods bought at a public auction that the public may attend in person, as ours can. Under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, second-hand goods sold in this way are not subject to the usual consumer protections around satisfactory quality, description and cancellation rights that would otherwise apply, reflecting the fact that buyers have the opportunity to inspect Lots at our public viewings before bidding.

This exemption applies to second-hand goods. Where we sell new or unused goods at auction, your standard statutory rights as a consumer continue to apply to those Lots, and this policy does not remove them.

4. Inspection and Due Diligence

All statements made in catalogues, advertisements, or during the auction are opinions and are not to be relied upon as factual representations. Buyers are solely responsible for conducting due diligence to ensure satisfaction with a Lot before placing bids. Our public viewings (see greasbys.co.uk/viewings) are held before each auction for this purpose.

5. Disputes and Default

In the event of a Buyer defaulting on payment or failing to collect purchased items within the designated timeframe, the Auctioneers reserve the right to resell the items and retain any deposits to cover associated costs, in accordance with our Terms of Service. This process does not constitute a refund or return but is a remedy for the recovery of funds owed.

6. Exceptional Circumstances

We strive to maintain transparency and consistency in our operations. We reserve the right to review unique cases at our sole discretion. Any decision regarding refunds or adjustments will be made by the Auctioneers and is final, save for any statutory right you may have that cannot lawfully be excluded (see Section 7).

7. Your Statutory Rights

Nothing in this policy excludes or limits the Auctioneers' liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under the law of England and Wales, including the Unfair Contract Terms Act 1977 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights as a consumer, including any rights that continue to apply to new or unused goods as described in Section 3.8. Complaints and Alternative Dispute Resolution

If you have a complaint about a purchase, please contact us in the first instance using the details in Section 9 so that we can try to resolve it directly. If we are unable to resolve your complaint, you may contact your local Trading Standards service or Citizens Advice for guidance. We will provide details of a certified Alternative Dispute Resolution (ADR) provider on request, in accordance with the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015; we are not, however, obliged to use ADR to resolve disputes.

9. Contact Information

• Business Name: Greasby's

• Address: 211 Longley Road, Tooting, London, SW17 9LG

• Email: info@greasbys.co.uk

• Telephone: 020 8672 2972