Terms of Service
Terms of Service
Greasby's — R F Greasby (London) Limited
Last updated: 20 July 2026
These Terms of Service govern the sale of goods by auction conducted by R F Greasby (London) Limited, trading
as Greasby's ("the Auctioneers"). For details of how we handle your personal information, please see our Privacy
Policy at greasbys.co.uk/privacy-policy.
1. Definitions
• "Auctioneers" means R F Greasby (London) Limited, trading as Greasby's.
• "Buyer" or "Purchaser" means the person who makes the highest bid for a Lot accepted by the Auctioneers.
• "Goods" or "Lot" means any item or group of items offered for sale by the Auctioneers.
• "Seller" or "Owner" means the person on whose behalf a Lot is offered for sale.
• "Terms" means these Terms of Service.
2. Our Role
The Auctioneers act solely as agents for the Seller and are not liable for any default by either the Seller or the
Buyer, save to the extent that such liability cannot be excluded by law (see Clause 22, Liability, Your Statutory
Rights and Limitation).
3. Seller's Warranty and Indemnity
The Seller warrants to the Auctioneers and to the Buyer that they are either the true owner of the Lot or properly
authorised to sell it on behalf of the true owner, and that they can transfer clear and marketable title to the Lot, free
of any third-party claims. The Seller agrees to indemnify the Auctioneers, their employees, agents, and the Buyer
against any loss, damage, or liability resulting from any breach of this warranty, including all costs and expenses
incurred by the Auctioneers in addressing any such claims.
4. Descriptions and Condition of Lots
• (a) All statements in catalogues, advertisements, or brochures about the points specified in (b) and (c) below
are expressions of opinion only and should not be taken as factual representations. Illustrations in these
materials are for buyer guidance and may not accurately convey tone, colour, or imperfections in any Lot.
Prospective buyers are encouraged to satisfy themselves about these details, including physical descriptions
and the condition of Lots, through inspection or other means, and are reminded that our public viewings (see
greasbys.co.uk/viewings) are open for this purpose.
• (b) Neither the Seller nor the Auctioneers are liable for the accuracy of any statement regarding the
authorship, origin, date, age, attribution, genuineness, or provenance of any Lot, or any other descriptive
aspects.
• (c) Neither the Seller nor the Auctioneers are responsible for any faults or defects in any Lot.
• (d) Neither the Seller nor the Auctioneers, nor any of their employees, are authorised to make any
representations or warranties, nor are they liable for any representations, warranties, or statements in
catalogues, advertisements, brochures, or illustrations, save to the extent that such liability cannot be
excluded by law (see Clause 22).
5. Access to Auctions and Premises
The Auctioneers reserve the right to deny entry to the premises or attendance at their auctions to any individual at
their sole discretion, provided that this discretion is not exercised in a way that unlawfully discriminates against a
person under the Equality Act 2010.
• (a) Children under 16 are not permitted on the premises.6. Auctioneers' Discretion
The Auctioneers have absolute discretion, without explanation, to refuse any bid, to divide any Lot, to combine
multiple Lots, to withdraw any Lot from the auction, and, in the event of a dispute, to put any Lot up for auction
again.
7. Reserves and Bidding for the Seller
Before the auction, the Seller may set a reserve price on any Lot. This reserve cannot be changed without the
Auctioneers' consent. If a reserve price is set, only the Auctioneers may bid on behalf of the Seller. If no reserve is
set, the Seller may bid either personally or through an authorised agent.
8. Bidding Disputes
Any disputes over bids will be resolved at the Auctioneers' absolute discretion. Every bidder is presumed to be
acting as a principal unless a written acknowledgment is in place indicating they are acting as an agent for a named
principal.
9. Acceptance of the Highest Bid
The highest bid acceptable to the Auctioneers will secure the Lot. If a dispute arises during or immediately after
the sale, the Auctioneers may at their discretion either re-offer the Lot for sale or serve as the sole arbitrator in
resolving the dispute. Their decision is final and binding, without prejudice to any statutory right you may have to
refer the matter to a court or an alternative dispute resolution provider (see Clause 23).
10. Buyer's Premium and VAT
A buyer's premium of 26% will be added to all successful bids, except for vehicles, where a 12% premium applies
unless otherwise noted. VAT will be applied to the premium only, unless specified otherwise. The applicable
premium is stated alongside the guide price for each Lot in our catalogue.
11. Buyer Identification and Payment
The Purchaser must provide their name, address, and, if requested, bank or other suitable references to the
Auctioneers. They may also be required to pay all or part of the purchase price immediately. If they fail to do so,
the Auctioneers may, at their discretion, re-sell the Lot.
12. Removal of Lots During the Sale
No Lot may be transferred or removed during the sale, and the purchase price must be paid in full before removing
any Lot.
13. Collection, Storage and Resale of Uncollected Lots
Buyers must pay for and collect their purchases at their own expense and risk as soon as possible, but no later than
4:45pm on the day following the sale. Items not paid for or collected by this deadline will incur a £5 per Lot per
day storage fee plus administration costs. After 14 days, items may be resold, and any deposit will be applied
against all costs; the Buyer forfeits their purchase rights. If the resale proceeds are insufficient to cover the original
purchase price and all other expenses, the Purchaser must pay the remaining balance at the Auctioneers' discretion.
14. Storage Charges and Interest on Overdue Sums
If the Auctioneers store any Lot, either on their premises or elsewhere, it will be at the Purchaser's sole expense,
and the Lot will only be released upon full payment of the purchase price and any accrued removal, storage, and
insurance costs. The Auctioneers may also charge interest on overdue amounts at 2% above the Bank of England
base rate.
15. Passing of Title and Risk
Ownership of a Lot passes to the Purchaser only upon full payment. However, risk transfers to the Purchaser
immediately upon the fall of the hammer. The Auctioneers have a lien on any sold Lot until full payment is
received and may forfeit any deposit paid as part of the purchase.
16. Liability for Loss or Damage
The Purchaser is responsible for any damage to the premises or any Lot caused by them. After the period specified
in Clause 13, the Auctioneers and their employees bear no liability for loss or damage to any Lot, including loss or
damage caused by negligence, save to the extent that such liability cannot be excluded by law (see Clause 22).
17. Seller's Authorisation to Deduct Commission
The Seller authorises the Auctioneers to deduct commission from the purchase price.
18. Remittance of Sale Proceeds
The Auctioneers will remit the sale proceeds to the Seller within one month of the auction date.
19. Cancellation by the Seller
If a Seller cancels a sale, the Auctioneers may charge a fee of 10% of the latest auction estimate for the withdrawn
property, plus VAT and storage fees.
20. Unsold Lots
If a Lot does not sell, the Auctioneers will notify the Seller. The Seller may choose to re-offer the Lot or collect it,
in which case a 7.5% commission on the reserve price is payable. If no arrangements are made:
• (i) Within seven working days, the Seller is liable for any removal, storage, and insurance fees.
• (ii) Within three months, the Auctioneers may sell the Lot at public auction without reserve, deducting any
sums owed, including fees from the first and second auctions and all other related costs, before remitting the
balance to the Seller.
21. Mobile Phones
We cannot guarantee that airtime providers will activate any mobile phones purchased at auction.
22. Liability, Your Statutory Rights and Limitation
Nothing in these Terms excludes or limits the Auctioneers' liability for death or personal injury caused by
negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited
under the law of England and Wales, including the Unfair Contract Terms Act 1977 and the Consumer Rights Act
2015. Nothing in these Terms affects your statutory rights as a consumer. Where any other exclusion or limitation
of liability in these Terms would otherwise be unenforceable or unreasonable under applicable law, that exclusion
or limitation shall apply only to the extent permitted by law.
23. Complaints and Alternative Dispute Resolution
If you have a complaint about our services, please contact us in the first instance using the details in Clause 25 so
that we can try to resolve it directly. If we are unable to resolve your complaint, you may contact your local
Trading Standards service or Citizens Advice for guidance. We will provide details of a certified Alternative
Dispute Resolution (ADR) provider on request, in accordance with the Alternative Dispute Resolution for
Consumer Disputes (Competent Authorities and Information) Regulations 2015; we are not, however, obliged to
use ADR to resolve disputes.
24. Governing Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual
disputes or claims), are governed by and construed in accordance with the law of England and Wales. The courts
of England and Wales have exclusive jurisdiction over any such dispute or claim, save that if you are a consumer
resident elsewhere in the UK, you may also bring proceedings in your local courts.
25. Contact Details
• Business Name: Greasby's
• Address: 211 Longley Road, Tooting, London, SW17 9LG• Email: info@greasbys.co.uk
• Telephone: 020 8672 2972
Torts (Interference with Goods) Act 1977
Auctioneer's Rights and Costs
By instructing the Auctioneers to offer the Goods for sale, the Seller warrants that they are the lawful owner of the Goods or are otherwise authorised to sell them.
The Seller authorises the Auctioneers to retain from the sale proceeds all commission, storage charges, transport costs, insurance premiums, advertising expenses, photography charges, legal costs, and any other sums properly incurred in connection with the Goods.
If the Goods are withdrawn, remain unsold, or are not collected when requested, the Seller shall remain liable for all reasonable costs and expenses incurred by the Auctioneers, including storage, transport, insurance, disposal costs and legal expenses.
The Auctioneers shall have a contractual and common law lien over the Goods and any proceeds of sale until all sums due have been paid in full and may retain possession of the Goods for that purpose. Where any amount remains unpaid after written notice, the Auctioneers may, to the extent permitted by law and these Terms, sell or otherwise dispose of the Goods and apply the proceeds towards the outstanding debt, costs and expenses, accounting to the Seller for any remaining balance.
Seller's Indemnity
The Seller, Owner or other person delivering the Goods warrants that they are entitled to instruct the Auctioneers to take possession of, store and sell the Goods.
The Seller shall indemnify and keep indemnified the Auctioneers, their officers, employees and agents against all claims, demands, actions, proceedings, losses, damages, liabilities, costs and expenses (including reasonable legal costs) arising from or in connection with:
• (a) any dispute as to ownership, title or authority to sell the Goods;
• (b) any claim by a third party arising from the Auctioneers' possession, storage, handling or sale of the
Goods in accordance with the Seller's instructions or any notice served under the Torts (Interference with Goods) Act 1977;
• (c) any breach by the Seller of these Terms or any warranty given by the Seller; and
• (d) any inaccurate or misleading information supplied by the Seller relating to the Goods.